Operation and administration
Daily use, profiles and permissions, backups, common incident resolution and escalation criteria.
- Users and roles
- Backups and restore
- Contingency procedures
Academy
We train you so you do not depend on us.
A system only the vendor can operate is a rental, not a purchase. Every delivery includes training the team that will keep the operation: administrators, supervisors and key users.
- Programmes built around your team’s real roles
- Lab work with the system and the data of your own operation
- Recorded material, written guides and a closing assessment
Programmes
What we teach
Data and reports
Direct database queries, report building and figure validation so no one depends on an external report.
- Data model
- Queries and views
- Number verification
Integrations and protocols
How a new device is connected, how its protocol is read and how a data interruption is diagnosed.
- MQTT and Modbus
- Gateway diagnostics
- Device onboarding
Security and continuity
Server hardening, credential management, access control and a recovery plan.
- TLS and credentials
- Least privilege
- Recovery drill
Applied AI
How to evaluate an assistant, which metrics matter and how to avoid invented answers in customer service.
- Test case design
- Acceptance metrics
- Conversation review
Development and extension
For internal teams that will maintain the system: architecture, conventions, tests and deployment.
- Code reading
- Automated tests
- Safe deployment
Format
How it is organised
Delivery mode
- On-site
- In La Paz or at the client’s premises
- Online
- Live sessions, recorded and available afterwards
- Blended
- Live theory and accompanied lab work
Structure
- Assessment
- Role and task discovery before designing the syllabus
- Length
- Modules of 4 to 8 hours; programmes of 16 to 40 hours
- Group size
- Between 6 and 20 people per group
Closing
- Evaluation
- Practical exercise on the delivered system
- Material
- Guides, recordings and procedure templates
- Certificate
- Certificate of attendance and completion
Let’s design your team’s programme
Tell us which roles you have and which system they will operate. We send back a syllabus with hours, lab work and evaluation criteria.